DIVM NO. 211, s. 2026 – LIST OF PARTICIPANTS TO THE PROTECTING LEARNERS TOGETHER: TRAINING or TRAINERS ON POSITIVE DISCIPLINES, MENTAL HEALTH PROMOTION, AND DEVELOPMENT OF THE WE ARE CHILD ADVOCATES FOR RESILIENCE AND EMPATHY (WE CARE) PROGRAM IMPLEMENTING GUIDELINES

Client Satisfaction Measurement

This short Client Satisfaction Measurement (CSM) survey aims to track the customer experience of government offices. Your answers will enable this office to provide a better service.

Customer Type^*

Clear selection

Age^*

Clear selection

Sex^*

Clear selection

Office Visited^*

Clear selection

Service/s Availed^*

Clear selection

Part 2/3: Citizen's Charter

Check mark (✔) your answer to the Citizen’s Charter (CC) questions.

CC1: Do you know about the Citizen’s Charter (document of an agency’s services and reqs.)?^*

Yes, aware before my transaction with this office

Yes, but aware only when I saw the CC of this office

No, not aware of the CC (Skip questions CC2 and CC3)

Clear selection

CC2: If Yes to the previous question, did you see this office’s Citizen’s Charter?

Yes, the CC was easy to find

Yes, but the CC was hard to find

No, I did not see this office’s CC (Skip question CC3)

Clear selection

CC3: If Yes to the previous question, did you use the Citizen’s Charter as a guide for the service/s you availed?

Yes, I was able to use the CC

Other:

Clear selection

Part 3/3: Customer Care

For SQD 1-8, please encircle the number that corresponds to your answer:

SQD1. I spent an acceptable amount of time to complete my transaction (Responsiveness)^*

Clear selection

SQD2. The office accurately informed and followed the transaction’s requirements and steps (Reliability)^*

Clear selection

SQD3. My online transaction (including steps and payment) was simple and convenient (Access and Facilities)^*

Clear selection

SQD4. I easily found information about my transaction from the office or its website (Communication)^*

Clear selection

SQD5. I paid an acceptable amount of fees for my transaction (Costs)^*

Clear selection

SQD6. I am confident my online transaction was secure (Integrity)^*

Clear selection

SQD7. The office's online support was available, or (if asked questions) online support was quick to respond (Assurance)^*

Clear selection

SQD8. I got what I needed from the government office (Outcome)^*

Clear selection

Remarks

Clear selection