Client Satisfaction MeasurementThis short Client Satisfaction Measurement (CSM) survey aims to track the customer experience of government offices. Your answers will enable this office to provide a better service.Customer Type*ChooseCitizenBusinessGovernmentClear selectionAge*Clear selectionSex*ChooseMaleFemalePrefer not to sayClear selectionOffice Visited*ChooseOffice of the SDSOffice of the ASDSAdministrative Office - Office of the AO VAdministrative Office - Personnel SectionAdministrative Office - Payroll ServicesFinance Services - Accounting OfficeFinance Services - Cash UnitFinance Services - Budget OfficeInformation Technology UnitLegal Services UnitBids and Awards CommitteeCID - Office of the Chief Education SupervisorCID - Instructional Management SectionCID - Alternative Learning SystemCID - Learning Resources Management SectionSGOD - Office of the Chief Education SupervisorSGOD - Office of the Education Program SupervisorSGOD - Schools Monitoring Office (M&E)SGOD - Human Resource Development OfficeSGOD - Social Mobilization OfficeSGOD - Research and Planning OfficeSGOD - Medical and Dental OfficeSGOD - Engineering and School Facilities OfficeClear selectionService/s Availed*Clear selectionPart 2/3: Citizen's CharterCheck mark (✔) your answer to the Citizen’s Charter (CC) questions.CC1: Do you know about the Citizen’s Charter (document of an agency’s services and reqs.)?*Yes, aware before my transaction with this officeYes, but aware only when I saw the CC of this officeNo, not aware of the CC (Skip questions CC2 and CC3)Clear selectionCC2: If Yes to the previous question, did you see this office’s Citizen’s Charter?Yes, the CC was easy to findYes, but the CC was hard to findNo, I did not see this office’s CC (Skip question CC3)Clear selectionCC3: If Yes to the previous question, did you use the Citizen’s Charter as a guide for the service/s you availed?Yes, I was able to use the CCOther:Clear selectionPart 3/3: Customer CareFor SQD 1-8, please encircle the number that corresponds to your answer: SQD1. I spent an acceptable amount of time to complete my transaction (Responsiveness)*ChooseStrongly AgreeAgreeNeither Agree nor DisagreeDisagreeStrongly DisagreeClear selectionSQD2. The office accurately informed and followed the transaction’s requirements and steps (Reliability)*ChooseStrongly AgreeAgreeNeither Agree nor DisagreeDisagreeStrongly DisagreeClear selectionSQD3. My online transaction (including steps and payment) was simple and convenient (Access and Facilities)*ChooseStrongly AgreeAgreeNeither Agree nor DisagreeDisagreeStrongly DisagreeClear selectionSQD4. I easily found information about my transaction from the office or its website (Communication)*ChooseStrongly AgreeAgreeNeither Agree nor DisagreeDisagreeStrongly DisagreeClear selectionSQD5. I paid an acceptable amount of fees for my transaction (Costs)*ChooseStrongly AgreeAgreeNeither Agree nor DisagreeDisagreeStrongly DisagreeClear selectionSQD6. I am confident my online transaction was secure (Integrity)*ChooseStrongly AgreeAgreeNeither Agree nor DisagreeDisagreeStrongly DisagreeClear selectionSQD7. The office's online support was available, or (if asked questions) online support was quick to respond (Assurance)*ChooseStrongly AgreeAgreeNeither Agree nor DisagreeDisagreeStrongly DisagreeClear selectionSQD8. I got what I needed from the government office (Outcome)*ChooseStrongly AgreeAgreeNeither Agree nor DisagreeDisagreeStrongly DisagreeClear selectionRemarksClear selectionRestart
