Customer Type^*

Age^*

Sex^*

Office Visited^*

Service/s Availed^*

CC1: Do you know about the Citizen’s Charter (document of an agency’s services and reqs.)?^*

CC2: If Yes to the previous question, did you see this office’s Citizen’s Charter?

CC3: If Yes to the previous question, did you use the Citizen’s Charter as a guide for the service/s you availed?

SQD1. I spent an acceptable amount of time to complete my transaction (Responsiveness)^*

SQD2. The office accurately informed and followed the transaction’s requirements and steps (Reliability)^*

SQD3. My online transaction (including steps and payment) was simple and convenient (Access and Facilities)^*

SQD4. I easily found information about my transaction from the office or its website (Communication)^*

SQD5. I paid an acceptable amount of fees for my transaction (Costs)^*

SQD6. I am confident my online transaction was secure (Integrity)^*

SQD7. The office's online support was available, or (if asked questions) online support was quick to respond (Assurance)^*

SQD8. I got what I needed from the government office (Outcome)^*

Remarks